FAQ

1. In which size or colour can I purchase the products?

Our products – cushions, curtains, pictures – are available online in our webshop in the sizes and with the properties indicated.


We purchase the fabrics and then the ready-made items are produced locally. In case of temporary stock shortage, please contact us to enquire about the delivery time.


The standard prices indicated for cushions include the cover and the filling. If you prefer to buy cushion covers only, please select this option before adding the item to the basket.


If you choose to purchase a ready-made package, you will buy each cushion with its fillingIf you don’t need filling, please put the items into the basket individually so you can select the “cover only” option.


Curtains are available ready-made and in the indicated sizes.


Pictures are framed posters printed either on canvas or vinyl foilThey are delivered without glass, so they are light and easily transported. You can clean the surface of the pictures with a clean dry cloth.

     


2. What data do I need to provide to make a purchase?

We ask you to provide the data required to make your payment, arrange shipping and contact you. Our webshop is operated in compliance with the General Data Protection Regulation of the European Union. You can enquire about your data processed by our company via your account.

Please provide accurate information when placing your order because we cannot take any responsibility for delays or uncompleted orders due to incorrect/inaccurate data.


3. Which countries do you ship to?

We currently ship to the following countries: Austria, Croatia, Slovakia and Slovenia - shipping fee: EUR 10



4. How long does it take to receive the items?

Orders are normally delivered within 10 working days following confirmation of the order. If the product you have ordered is out of stock, please  e-mail us to enquire about the duration of the purchase/production.


5. Can I change my order?

If you would like to modify your order, please contact us at hello@pickpackdecor.com.


6. What can I do if I receive a faulty product?

If you find any fault in the product you receive, you can send it back and ask for a refund, a repair or a replacement. Should this happen, please contact us at hello@pickpackdecor.com. Detailed rules are available at clause 8 of the General Terms and Conditions.


7. How can I return an item/withdraw from the order?

You may withdraw from the agreement within 14 days of receipt and send back the items you ordered.

Please use the “My Orders” option in your account to inform us about the return. You can fill in the Product Return Sheet by clicking on the red arrow next to the relevant item. You can also inform us by sending the order details to hello@pickpackdecor.com.


Please always provide the following information:

  • Order No.
  • Name of the product(s)
  • Number of items
  • Date of receipt
  • Reason for return
  • Bank account number where we can send back the purchase price
  • The address where the courier can pick up your package


The items must be returned to Pick Pack Decor Kft. within 14 days of the submission of the withdrawal form.

The items are returned by DPD free of charge, the package will be picked up during normal working hours, from 8 am to 5 pm, at the given address.

The items must be packed appropriately otherwise the courier will not accept them.

We will inform you about the return date (the date the courier will pick up the package) by email.


8. How long does it take to receive the purchase price back if withdrawing, and which payment method is used?

The purchase price and the lowest shipping cost we provide is paid by bank transfer to the bank account you provide within 14 days of receipt of the returned product. Only the purchase price of undamaged and repacked items is refunded.